Double your first deposit up to C$800 + 50 Free Spins today!

Responsible Gaming Policy at Jackpot City Casino

Jackpot City Casino is committed to promoting responsible gambling and reducing the risk of gambling-related harm in accordance with the requirements applicable to operators regulated by the Alcohol and Gaming Commission of Ontario and the iGaming Ontario framework. Gambling is intended solely as a form of entertainment and should never be viewed as a source of income or a solution to financial difficulties.

Principles of Responsible Gaming

Responsible gambling is based on informed decision-making and personal control. Players are encouraged to:

  • Treat gambling as entertainment rather than a way to earn money.
  • Set and follow a personal gambling budget before playing.
  • Manage the amount of time spent gambling.
  • Understand that game outcomes are determined by chance and cannot be predicted.
  • Maintain a healthy balance between gambling and everyday responsibilities.

Self-Assessment and Risk Awareness

Recognising the early signs of gambling-related harm can help prevent more serious problems. Consider seeking support if you answer yes to any of the following questions:

  • Do you spend more money than you intended?
  • Do you gamble longer than planned?
  • Have you borrowed money to gamble?
  • Has gambling affected your work, studies, relationships, or finances?
  • Do you feel unable to reduce or stop gambling on your own?

If these situations apply, professional support is recommended as early as possible.

Responsible Gaming Tools

Jackpot City Casino provides responsible gambling tools designed to help players maintain control over their activity. Available options include:

  • Deposit limits.
  • Session time limits.
  • Loss limits.
  • Temporary or permanent self-exclusion.
  • Access to account activity and transaction history.

These tools can be managed through account settings or by contacting customer support.

Protection of Minors

Gambling services are available only to individuals who are 19 years of age or older in Ontario. Identity and age verification may be required before account activation or withdrawals. Any attempt by underage individuals to access gambling services is prohibited, and appropriate measures are taken to prevent unauthorised access by minors.

Support and Resources

Players seeking confidential assistance can access professional gambling support services, including ConnexOntario and Responsible Gambling Council. Additional information and self-help resources are available through these organisations. Requests for assistance are handled confidentially and without unnecessary disclosure of personal information.

Employee Training

Employees receive regular training to recognise indicators of potential gambling-related harm and to respond appropriately. Internal procedures support timely assistance, responsible communication, and referrals to available responsible gambling resources where appropriate.

Privacy and Confidentiality

All requests relating to responsible gambling are treated as confidential. Information concerning account limits, self-exclusion, responsible gambling enquiries, and related support measures is processed in accordance with applicable privacy requirements and used only for legitimate operational and regulatory purposes.